Frequently Asked Questions

Everything you need to know about your 64 Audio experience.

What is the typical lead time for custom in-ear monitors?

Our handcrafted custom IEMs typically take 3-5 weeks to manufacture once we receive your ear impressions at our facility.

Do you offer international shipping?

Yes, we ship our premium audio products worldwide using tracked courier services. Please note that international customers are responsible for local customs duties and taxes.

What is the warranty period for 64 Audio products?

All of our earphones come with a 1-year limited warranty covering defects in materials and workmanship from the date of purchase.

Can I return a custom-fit product if I am not satisfied?

Due to the personalized nature of custom IEMs, they are non-refundable. However, we offer a 30-day fit guarantee and will perform necessary refits to ensure your comfort.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I clean and maintain my earphones?

We recommend using the provided cleaning tool to remove wax after every use and storing your earphones in their protective case to prevent moisture buildup.